Frequently Asked Questions

Order/Shipping Cost & Delivery

Q. Why didn’t I receive order confirmation email in my email?

A. Order confirmation email might have been caught by your email's spam filter. Check your Spam or Junk Mail folder and/or go to your email settings to make sure our store domain (@yamaha-motor.co.jp) isn’t listed as unsafe/spam.

Q. Can I select a freight/shipping/courier company that ships and delivers the item(s)?

A. For customers outside Japan, only Express Shipping by DHL is available. Go to Shipping & Delivery for details.

Q. How much is shipping cost?

A. For customers outside Japan, shipping costs vary by the parcel's weight and your country of delivery. Go to Shipping & Delivery for details.

 

Payment

Q.What type of payment methods are available?

A. Credit card (Visa/Master/AMEX), Apple Pay, Google Pay are available.

Q. Can I get a receipt after purchasing the item?

A. Yes, it is available on a digital format. You would be able to find the receipt within the shipping confirmation email via a PDF link attachment.

 

Create an account, Login, Cancel your account

You can create an account in this store free-of-charge.

The account will be used across stores run by Yamaha Motor Company, Japan, which will be expanding soon.You can, of course, shop without creating an account.

Go to Terms and Conditions for details.

Q. I forgot my password. Can I reset it?

A. Click the “Forgot Password” link and enter your email address on your account. We will send a password reset email.

Q. How can I close my account?

A. Click “Contact Us” and let us know your intention to close your account. We will process it.

 

Order cancellation/Return

Q. Can I cancel my order or return the item for refund?

A. We do not accept order cancellation or refunds. There are certain conditions for return and exchanges. Go to Return and Exchange Policy.